Frequently Asked Questions

When can i receive my order?

The production of your tankpad is about 10 - 12 business days. After production is ready, it get's shipped to your address. Depending on where you live, it will take another 5 business days to get to most European countries.

How do I order?

You can order on our webshop. Simply put the desired product in your online shopping cart, fill in your personal data and pay with one of our many payment methods. If for somewhat reason you can’t place an order please make sure to contact us so we can assist you.

I am looking for a specific product, but can’t find it?

If you are looking for a rather specific part which is not on our site, send us an email or call us! We can always check if we can get you the desired tankpad.

I am looking for a tankpad, but I can’t find my model or type of bike.

If your bike is not listed on our site, it does not mean we can't assist you.

I receive a message that my Payment has failed

If after your payment the screen states that the payment failed, you can assume that the money has not been written off of your account. You can check this with you account as Mollie, our Payment Service, makes sure transactions are being processed directly. After checking, you can just try again. If the transaction keeps failing, please contact your bank or Credit Card company to ask if they have enabled international payments.

Which postal service do you use to ship my order

At the checkout you can chose PostNL or Skynet, depending on which country. Both companies will deliver the package in your mailbox.

Can I cancel my order

Yes, you can cancel your order as long as it has not been shipped out yet. Send us an email with your order number and we will make sure your order is cancelled and refund you the total amount paid.

I have placed an order, but did not receive a Tracking

As soon as production of the tankpads is done and we have received the parcel to ship it, you will receive your tracking. When the shipping starts, you will first get a shipping confirmation so you know your order is on it’s way. You will get your track-and-trace code within 24 hours after we started shipping your parcel.

How do i Return my order

You can always return your order within 14 days after receiving the parcel. Returning the products will be for your own costs. Please do notice that when returning your order, the product has not been used, is undamaged and is returned in the original packaging. You can always check the ‘Returns’ page to see the list of items that are excluded from returning.

My parcel has damage

Unfortunately, there's always the risk of minor damages during the transportation of your order to your door, but no worries! If your item has arrived with damage, you can return the package to us and we will send you a new tankpad.

I have placed an order, but did not get an order confirmation

Our order confirmations are being send from an info address, some of the mail inboxes (Hotmail, Live, Etc.) filter these mails as SPAM. Make sure to check your SPAM, otherwise contact us so we can send you the confirmation

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